Data Security

Pok11 Privacy Policy — Your data is our responsibility

Find out exactly how pok11 collects your personal data, why it is used, and how securely it is stored — all explained in plain, straightforward terms. We believe transparency is the best policy.

Last Updated: January 2026
SSL Encryption 256-bit Security
No third parties Your Data Is Never Sold
User Control Right to Erasure
GDPR Compliant International Standards

01 Introduction & Commitment

Welcome to pok11.com. We understand how valuable your personal information is. As a trusted online gaming platform, pok11 is fully committed to protecting your privacy.

This Privacy Policy explains in detail what data pok11 collects, why it is collected, how it is stored, and what rights you have. Using our platform means you agree to this policy, so we strongly recommend reading it carefully before registering.

Pok11's Privacy Policy is built on internationally recognized best practices in data protection. We never sell your data, share it with advertisers, or retain it beyond what is necessary. Stay with pok11 — your security is our top priority.

This policy was last updated in January 2026. You will be notified by email at your registered address of any significant changes.

02 What Data We Collect

Pok11 collects only the information required to deliver its services, ensure security, and meet legal obligations. We do not collect excessive or irrelevant data.

Data Types Example When collected
Identity Information Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Email, mobile number At account registration
Financial information Mobile banking number (Mobile Banking / Nagad / Rocket) During Deposits & Withdrawals
Technical Information IP address, device type, browser Automatically upon accessing the site
Gaming activity Betting history, transaction records Automatically during gameplay
Verification Documents Photo of NID or passport Upon KYC verification request
We never store your full bank account number or card number.

03 How Your Information Is Used

Pok11 uses the data it collects for the purposes listed below. Each use has a clear justification, and we never use your information beyond its stated purpose.

  • Account management: For registration, login, password recovery, and profile updates.
  • Identity Verification (KYC): To ensure secure transactions and prevent fraud.
  • Payment Processing: To process incoming deposits and outgoing withdrawals.
  • Customer Support: To resolve your complaints or queries.
  • Security Monitoring: To detect and prevent suspicious activity.
  • Legal obligations: To comply with legal requests from government or regulatory authorities.
  • Service Improvement: For analytics to improve the gaming experience (no personal identification involved).
  • Responsible Gaming: To detect excessive playing patterns and alert members accordingly.

04 Data Retention & Storage Period

Pok11 retains your data only for as long as necessary. All information is kept while your account remains active. After closure, certain data may be retained for a defined period to meet legal and regulatory requirements.

  • Account data: up to 5 years after account closure
  • Transaction records: 7 years (as required by financial regulations)
  • KYC documents: 5 years after account closure
  • Cookies and technical logs: up to 90 days
  • Game logs: up to 3 years for dispute resolution

When the retention period expires, data is securely deleted or anonymized in a way that makes it impossible to identify you. Our servers are housed in internationally certified data centers and are subject to regular security audits.

05 Data Disclosure & Sharing Policy

Pok11 never sells or rents your personal data. Information may only be shared in limited circumstances, as outlined below:

  • Payment Providers: Only the minimum necessary information is shared with Mobile Banking, Nagad, or Rocket to process deposits and withdrawals.
  • Law enforcement agencies: When legally required to do so by a court order or government directive.
  • Technology Partners: Only essential personnel required to operate the platform, who are bound by our privacy policy.
  • Anti-Fraud Organizations: To assist in detecting money laundering and fraudulent activity.
We never share your data with third parties for advertising, marketing, or commercial purposes.

06 Cookies & Tracking Technologies

Pok11 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use the following types of cookies:

  • Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functionality cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which sections of the site are used most (without identifying individuals).
  • Security Cookies: To detect fraudulent login attempts.

You can disable non-essential cookies at any time through your browser settings. Note that turning off certain cookies may affect the availability of some site features.

07 Your Rights

As a pok11 member, you have several important rights over your own data. These rights are recognized under international privacy law.

Right to Access Your Data

You have the right to know what information pok11 holds about you and to request a copy.

Right to Rectification

You can request corrections if any of your information is inaccurate or incomplete.

Right to Erasure

Once your account is closed and the applicable legal retention period has ended, you may request the complete deletion of your data.

Right to Restrict Processing

You can request that the processing of your data be stopped or restricted under certain circumstances.

Right to Data Portability

You may request a download of your data in a readable format.

Right to Object

You have the right to object to the use of your data for specific purposes.

To exercise any of these rights, contact pok11 support by email. We will respond within 30 days.

08 Security Measures

Pok11 employs industry-leading technical and administrative measures to protect your data. Our security infrastructure is audited by independent third parties at least twice a year.

  • 256-bit TLS/SSL encryption on all data transfers
  • Stored data is protected with AES-256 encryption
  • Two-Factor Authentication (2FA) support
  • Round-the-clock security monitoring and anomaly detection
  • Staff access to data is restricted to a need-to-know basis
  • Regular Penetration Testing
  • Data backups stored on encrypted, separate servers

Please keep in mind that no organization can guarantee 100% security on the internet. Use a strong password for your account and never share it with anyone.

09 Child Protection Policy

Pok11 strictly does not collect data from anyone under the age of 18. Our services are intended for adults only. If we become aware that a minor has used our platform, we will immediately close that account and delete all associated data.

If your child has accidentally created a pok11 account, please contact our support team immediately.

10 Policy Changes & Updates

Pok11 reserves the right to update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered email address and the update date at the top of this page will be revised. Continued use of pok11 after any changes constitutes acceptance of the updated policy.

We recommend revisiting this page from time to time. Staying informed about the security and privacy of your account is always in your best interest.

11 Contact Us

For any questions about our Privacy Policy, data access requests, or complaints, please reach out to our support team. Our privacy team is available 24/7 and is able to assist you in English.

  • Email: [email protected]
  • Live Chat: Available directly from any page on pok11.com
  • Response time: typically within 24 hours

12 FAQ

No, pok11 never sells, rents, or shares your personal information with third parties for advertising purposes. Data is only shared on a limited basis for payment processing and legal compliance.

Once your account is closed and the applicable legal retention period — typically 5 to 7 years — has elapsed, all data is permanently deleted. Transaction records must be kept for 7 years as required by financial regulations.

pok11 can only send you promotional messages with your consent. If you don't give consent, or withdraw it later, no marketing messages will be sent. Important account-related notifications will still be sent at all times.

Some technology partners operate on international servers. In such cases, data is always transferred in encrypted, GDPR-compliant manner. We ensure that overseas partners uphold the same standard of privacy protection.

Essential cookies cannot be disabled — without them, login and security functions will not work properly. Analytics and functionality cookies can be turned off, but doing so will mean some personalized features are no longer available.

Yes. In the event of a data breach that affects your information, pok11 will notify you by email within 72 hours as required by law and take immediate protective measures.

Why pok11 Trustworthy

The Core Pillars of Our Privacy Protection

Military-grade encryption

All your data is secured with 256-bit AES encryption technology — the same standard used by banks and government agencies.

Your Data Is Never Sold — Ever

Pok11 does not sell your personal information to any advertiser or third party — that is our firm commitment.

Full Control in Your Hands

You can request to view, correct, or delete your data at any time. Your information stays in your hands.

Regular Third-Party Audits

Independent security experts review and audit pok11's systems twice a year and verify the results.

Transparent Policy in Plain Language

The Privacy Policy is written in plain, simple language — not complex legal jargon — so every member can understand it.

Advance Notice of Changes

All registered members are notified by email in advance whenever significant changes are made to the Privacy Policy.

Safe & Trusted

Your Data Fully Secured — Join Now

Millions of Bangladeshi members enjoy gaming safely on pok11. Read our Privacy Policy and, when you are satisfied, register today.

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